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STORE POLICY

At RT Creations, every order is made and packed with love. We're a small, family-run creative business based in Kent, home to Nala's Delights, Tumbling Jack's and Princess Evie's Bowtique - three brands built from passion, personality and a love for handmade design.

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We take pride in creating products and providing a friendly, reliable service to every customer. Please take a moment to read through our store policies before placing your order.

Payment Methods

We accept secure online payments through

  • Credit and Debit Cards

  • Paypal

  • Wix Payments

All Payments are processed safely and encrytpted to protect your details. Once your payment is confirmed, you'll receive an order confirmation by email.​​

If you experience any payment issues, please contact us at RTCreations25@hotmail.com before re-submitting an order - we're always happy to help.

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Processing Time

Most items are handmade to order, meaning they're created especially for you once your purchase is placed.

  • Standard processing times 3-5 working days before dispatch.

  • During busy periods (such as Christmas, school events)this may be extended to 7-10 working days

  • Pre-made or non-handmade items (such as Magical Character Ears) are usually dispatched within 2-3 working days​​

If you need an order by a specific date, please message before ordering - we'll always do our best to accommodate your timeline. 

Personalised & Custom Orders

We love creating bespoke pieces! If you're ordering an item that includes personalisation (such as a name, colour choice, or design variation) please check all spelling and details carefully before confirming your order.​

Once a personalised item enters production we unfortunately can not make further changes or offer cancellations. Please ensure you include all requested details when ordering to avoid delays.​

If you'd like something completely custom or can't see exactly what you want listed, email us - we're always happy to discuss ideas.

Cancellations

You can cancel an order within 24 hours of purchase for a full refund, provided work has not yet started.

After this period, cancellations can't be guaranteed, as many of our products are handmade to order and may already be in production.​

To request a cancellation, please contact RTCreations25@hotmail.com with your order number.

Privacy & Data Protection

Payment Methods

Your privacy is important to us. We only collect information necessary to process and deliver your order - such as your name, address and contact details. This information is securely stored and never shared, sold or used for marketing without your consent.​

All payments are processed securely through trusted providers (Wix, Payments and PayPal) so your financial details are never shared with us directly. ​

Customer Care

We want every customer to feel valued and happy with their purchase.

If something isn't quite right, please get in touch within 7 days of receiving your order - whether it's an issue with personalisation, damage in transit, or simple question. We aim to respond within 24-28 hours and always do our best to resolve things quickly and fairly.​

As a small handmade business, your satisfaction and feedback mean the world to us. Every purchase supports our family-run creative brand - thank you for being part of our journey

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Handmade with care and creativity in Kent - by RT Creations 

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